FocusVision’s support team is the best in the business, providing 24-hour weekday support around the globe (North America, Europe, and Asia).
With industry-leading response rates (94% Zendesk Suite) our research specialists can answer simple or complex project questions, troubleshoot technical concerns, or run project diagnostics so your team can get the most out of your research.
Don’t just take it from us, here’s what our customers have to say!
“Support is exceptional for their responsiveness, thoroughness of answers, and they are always willing to go the extra mile to look at how we have done something and make suggestions. Also, appreciate how they usually provide links to appropriate knowledge base articles.”
“Our virtual focus group was fantastic! We had all of the technical support we needed and everyone on the team was responsive and friendly. It was a great experience!”